Help Desk Specialist
KCI Technologies Inc.•Woodcliff Lake, NJ
•Onsite
About The Position
This hourly position is a primary face of our internal IT department. This position will be an IT team member onsite in Woodcliff Lake, NJ supporting multiple locations throughout the US. Ability to work alone in a fast-paced environment is a must. Supporting day to day environment and longer-term projects.
Requirements
- High School diploma or GED required.
- Minimum of 2 - 4 years of experience.
- Detail-oriented, skilled at problem resolution and documentation.
- Exceptional customer service and communication skills required.
- Hardware/Software desktop/laptop/tablet troubleshooting skills.
- Ability to perform user account administration in a Windows Server and Exchange environment.
- Ability to work in a team environment and independently is key to successful work environment.
- Professional and friendly communication skills are required for each service request.
Nice To Haves
- A+ and/or HDI certification desired.
- B.S. degree preferred.
Responsibilities
- Help Desk supporting onsite and remote users with our remote control utilities, answering Help Desk phone line, emails, walk up’s and Ticket Que.
- Resolve Tier 1/Tier 2 PC/Server/network issues and routing issues to other team members are required, while properly prioritizing tickets.
- Management of Windows PC & Server Environment. Including implementation and troubleshooting of Desktop/Server hardware/software and accessories.
- Active Directory, Exchange, Skype for Business User account administration.
- Support Polycom Phones deployed in a Skype for Business VOIP.
- Work with vendors to address service issues. Including ISP’s, Dell, Lenovo, and Software vendors.
- Communication & Documentation of troubleshooting steps, installation procedures and support licensing agreements.
- Knowledge of CAD and Engineering Applications.
- Able to submit equipment orders from our IT Vendors.
- IT Project management for task such as office moves, software and hardware upgrades, and network equipment upgrades and deployment.
Benefits
- competitive compensation package
- family friendly benefits
- collaborative working environment
- training, mentoring and resources you need to advance in your career.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
