Help Desk Specialist

E. L. Blake•Hill Air Force Base, UT

1d•Onsite

About The Position

E.L. Blake Corporation is seeking a Help Desk Specialist to support U.S. Air Force mission planning operations at Hill AFB, Utah. This position serves as a primary point of contact for users requiring technical assistance and operational support for mission planning systems. The selected candidate will troubleshoot hardware, software, system access, and configuration issues; document and manage support requests; and help ensure operational continuity for users supporting mission-critical activities worldwide. This role requires strong customer service and troubleshooting skills with a commitment to mission support.

Requirements

U.S. Citizenship (required)
Active Secret Security Clearance (required)
High School Diploma or equivalent
Experience supporting users in a help desk environment utilizing ticketing systems such as ServiceNow, Remedy, or similar platforms
Strong troubleshooting, communication, and customer service skills

Nice To Haves

Associate's or Bachelor's degree in Information Technology or a related field
CompTIA A+, Network+, Security+, or equivalent certification
Experience supporting DoD, U.S. Air Force, or mission-critical operational environments

Responsibilities

Serve as the primary point of contact for users requiring technical support via phone, email, and ticketing systems.
Troubleshoot and resolve hardware, software, system access, and configuration issues while maintaining high levels of customer service.
Document support requests, troubleshooting actions, and issue resolutions within the help desk ticketing system.
Escalate unresolved or mission-impacting issues to appropriate technical resources and program leadership.
Support operational continuity through proactive troubleshooting, user assistance, and adherence to security and operational procedures.