Customer Service Representative
DXC Technology Services•Tulsa, OK
•Remote
About The Position
The Help Desk Representative supports federal programs by handling customer inquiries and requests. The role is remote and limited to U.S.-based candidates. The position is for 6 months, with a possible extension. Representatives work scheduled shifts Monday through Friday between 6 AM and 9 PM CST, and Saturday between 6 AM and 6 PM CST. Weekend shifts may be required.
Requirements
- U.S. citizenship.
- High school diploma or GED.
- At least 1 year of customer service or call center experience.
- Familiarity with help desk software and telephone systems.
- Strong communication and problem-solving skills.
- Must pass federal and state background checks.
Responsibilities
- Handle inbound and outbound customer calls.
- Document inquiries and escalate issues as needed.
- Use help desk software to track and resolve requests.
- Follow compliance protocols when working with sensitive information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
