Customer Service Representative

DXC Technology Services • Tulsa, OK

1d • Remote

About The Position

The Help Desk Representative supports federal programs by handling customer inquiries and requests. This remote role is limited to U.S.-based workers and requires U.S. citizenship. The position is for six months, with a possible extension. Representatives use help desk software to track and resolve requests, document inquiries, escalate issues as needed, and follow compliance protocols when working with sensitive information.

Shifts are scheduled Monday through Friday between 6 AM and 9 PM CST, and Saturday between 6 AM and 6 PM CST. Weekend shifts may be required.

Requirements

• U.S. citizenship.
• High school diploma or GED.
• At least 1 year of customer service or call center experience.
• Familiarity with help desk software and telephone systems.
• Strong communication and problem-solving skills.
• Must pass federal and state background checks.

Responsibilities

• Handle inbound and outbound customer calls.
• Document inquiries and escalate issues as needed.
• Use help desk software to track and resolve requests.
• Follow compliance protocols when working with sensitive information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED