Help Desk Operator (Contract)

Agricorp • Guelph, ON

6d • CA$25 - CA$29 • Onsite

About The Position

Agricorp is looking for a Help Desk Operator who is results oriented, customer-focused and a strong communicator, to be part of Agricorp’s Network & Infrastructure Services team, within the Information Technology Services division. The Help Desk Operator is responsible to provide first level technical support for Agricorp’s desktop computing environment as well as the recording and dispatching of all system requests funneled through the Help Desk team. In addition, the Help Desk Operator is responsible for initial problem ticket assessment and triage to determine priority level of requests and escalations.

Requirements

• Diploma or degree in the Information Technology field or equivalent experience
• Minimum 1-2 years of relevant experience
• A+ certificate in hardware and basic operating systems
• Intermediate knowledge of all Microsoft-related products
• Customer service experience in a technical position

Nice To Haves

• Achieving Quality Results– Attends to the task at hand to minimize errors and provide consistent delivery of work to the highest possible standard. Committed to continuous improvement in order to create an environment leading to efficient and effective results
• Analytical Thinking– Uses facts and available information to develop logical assumptions. Differentiate between important and unimportant details, recognizes inconsistencies between facts and/or data, and draws correct inferences from information.
• Client Focus– Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.
• Critical Judgment, Decision Making and Problem Solving– Makes the best decision, in a timely manner, based upon a combination of analysis, knowledge, experience and judgment. Based on the situation, decides the best course of action, implements the solution, and follows up to see how it’s working. Asks good questions and looks beyond the obvious; uses logic and analytical methods to understand why problems occur.
• Initiative– Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise.
• Planning and Organizing– Effectively plan and organize time and resources to prioritize work to effectively meet objectives.
• Teamwork & Collaboration – Works cooperatively within teams to build effective relationships and accomplish goals. Shares expertise and actions that respect the needs and contributions of others. Helps to create and maintain trust within the team.

Responsibilities

• Provide support to Agricorp’s Help Desk by managing the Help Desk phone and email account
• Create, configure and delete user accounts on both Active Directory and Windows platforms
• Provide first-level support to in-house and remote employees
• Assist with the installation and configuration of laptops
• Support workstation software including patches, Internet connectivity, operating systems and normal business applications
• Maintain inventories including computers, telephony and software

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree