Help Desk Operator
About The Position
Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live. At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement. The purpose of this position is to provide end-users with general technical support. Perform tasks as required in daily computer operations as scheduled. Support other areas of the IS department with installations and upgrades as required.
Requirements
- High School Degree required.
- One-year computer related experience required with technical proficiency in troubleshooting, maintaining, and administering personal computer hardware, software, and networked systems.
- Must be bondable.
- Must be flexible self motivated and able to work unusual/variable hours and schedules including but not limited to evenings, weekends, etc.
- Must be accurate, dependable and reliable.
- Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.
Nice To Haves
- Two years course work in computer science preferred.
- Knowledge of Microsoft software to include but not limited to MS Operating Systems and MS Office highly preferred.
- Active Directory experienced preferred.
- Excellent communication, innovative thinking, problem solving and multi-tasking skills preferred.
- Support experience preferred.
- Certification preferred.
Responsibilities
- Provide end-users with general technical support.
- Perform tasks as required in daily computer operations as scheduled.
- Support other areas of the IS department with installations and upgrades as required.
Benefits
- medical, dental, and vision insurance
- Life/AD&D and Disability Insurance
- Supplemental Life insurance for employee/spouse/dependent
- HSA and FSA plans
- tuition reimbursement for full-time team members
- LegalShield
- Pet Benefits
- Employee Assistance Program
- Telemedicine
- matching 401 (k) including a safe harbor
- referral bonus program
- paid time off including holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
