Help Desk Lead
CompQsoft, Inc.•Colorado Springs, CO
•Onsite
About The Position
The Help Desk Lead will provide phone and in-person support to users for e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. This role serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. The Lead will also provide daily supervision and direction to staff responsible for user support.
Requirements
- Any one of the IAT Level II certifications (Security+ CE, CCNA-Security, GICSP, GSEC, SSCP)
- Secret Security Clearance
Responsibilities
- Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
- Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
- Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
- These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Benefits
- salary
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
