Help Desk / Field Support Technician

Funtonetwork • New Prague, MN

1d • Hybrid

About The Position

FuntoNetwork is seeking a Help Desk / Field Support Technician for an active RFP opportunity: City of New Prague Managed Service Provider Request for Proposal. The City of New Prague is seeking a managed service provider for comprehensive IT services, cybersecurity, infrastructure support, OT and SCADA coordination, strategic advisory, help desk support, and operational resilience across a multi-department municipal environment.

Requirements

• Relevant experience for this RFP-based role.
• Strong written communication, documentation, and stakeholder coordination skills.
• Ability to work against proposal deadlines and client requirements.
• Attention to detail and ability to follow structured submission requirements.

Nice To Haves

• Experience supporting public-sector, enterprise, or consulting projects is preferred.

Responsibilities

• Support user requests, troubleshooting, documentation, and service ticket resolution.
• Review the RFP scope, source posting, supporting documents, deadline, and client requirements.
• Coordinate with FuntoNetwork and related consultants to support a complete, professional response.
• Prepare documentation, analysis, recommendations, deliverables, or technical inputs related to this role.
• Communicate clearly with technical and non-technical stakeholders as needed.
• Support quality control, status updates, and final submission readiness.

Benefits

• Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
• Approved payments for this RFP opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.
• The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed