Associate Help Desk Support Technician
Sanford Health•Sioux Falls, SD
•$17 - $27•Onsite
About The Position
Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly.
Requirements
- High school diploma or equivalent preferred.
- Associates’ degree in technology related field strongly preferred.
Responsibilities
- Serve as the first point of contact for Sanford MyChart patients needing login and technical assistance.
- Perform password resets and login assistance for all Sanford employees.
- Utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support.
- Identify and suggest possible improvements to patient and employee experience.
- Deliver exceptional customer service to all callers.
- Engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
