Help Desk Associate

Gumenick Management Company LCRichmond, VA
Onsite

About The Position

Responsible for overseeing and maintaining a reliable information systems infrastructure, emphasizing security and recoverability. Oversees the deployment and maintenance of IT infrastructure and applications and supports the technology in the Gumenick extended footprint.

Requirements

  • High school diploma or general education degree (GED) is required.
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Minimum of 3-5 years of experience as an IT Systems Administrator/Network Administrator.
  • Strong knowledge of network security, firewalls, Active Directory, Azure Active Directory, Group Policy Object (GPO) Management, Windows 10/11, Windows Server, etc.
  • Some familiarity with or knowledge of various Linux OS.
  • Strong troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.

Nice To Haves

  • Experience with Apple OS (iOS/Mac OS) is a plus.
  • Experience with Mobile Device Management platforms/tools is a plus.
  • Knowledge of cloud technologies such as AWS or Azure is a plus.
  • Some knowledge of scripting languages such as bash, batch, PowerShell, AutoIT, AutoHotKey, etc.

Responsibilities

  • Acts primarily as company’s tier 1 support for all end-user hardware/software problem reporting and acts to resolve issues including but not limited to hardware, software, VoIP equipment, low voltage (cameras/door access) needs, etc. to include answering service desk tickets/phone calls of end-user problem reports for above.
  • Sets up, configures, and ensures user needs are met for new computer hardware that arrives. Work with users to ensure that all required software & data is properly transferred/installed to the latest equipment.
  • Implements security, confidentiality, and compliance programs as necessary and across the company in line with company needs/requirements per IT/Company policy.
  • Performs special projects and related duties as necessary, ensuring functionality and reliability once completed.
  • Oversees the deployment and maintenance of IT infrastructure and applications, including tier 1 support of Windows patching/AV definitions updates.
  • Monitors and maintains the company hardware and software, focusing on accuracy, best practices, security, and recoverability.
  • Troubleshoots and resolves hardware, software, and/or possible network systems issues.
  • Develops and maintains technical documentation and procedures for all systems.
  • Develops, participates in, and/or actively teaches company Associates new tools being driven by IT or other IT-related areas as needed.
  • Performs routine maintenance tasks, such as backups, updates, and patches.
  • Monitors and proactively acts on help-desk-related requests and serves as the tier 1 support for a variety of laptop/desktop, A/V, low-voltage, access control, and security camera support.
  • Participates in disaster recovery and business continuity planning and takes proactive measures to ensure the safety and security of company network/hardware/systems per IT/Company Policy.
  • Stays up-to-date with new technologies and industry trends.

Benefits

  • competitive salary
  • benefits package
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