Help Desk Associate

Gumenick Management Company LC•Richmond, VA

2d•Onsite

About The Position

Responsible for overseeing and maintaining a reliable information systems infrastructure, emphasizing security and recoverability. Oversees the deployment and maintenance of IT infrastructure and applications and supports the technology in the Gumenick extended footprint.

Requirements

High school diploma or general education degree (GED) is required.
Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum of 3-5 years of experience as an IT Systems Administrator/Network Administrator.
Strong knowledge of network security, firewalls, Active Directory, Azure Active Directory, Group Policy Object (GPO) Management, Windows 10/11, Windows Server, etc.
Some familiarity with or knowledge of various Linux OS.
Strong troubleshooting and problem-solving skills.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.

Nice To Haves

Experience with Apple OS (iOS/Mac OS) is a plus.
Experience with Mobile Device Management platforms/tools is a plus.
Knowledge of cloud technologies such as AWS or Azure is a plus.
Some knowledge of scripting languages such as bash, batch, PowerShell, AutoIT, AutoHotKey, etc.

Responsibilities

Acts primarily as company’s tier 1 support for all end-user hardware/software problem reporting and acts to resolve issues including but not limited to hardware, software, VoIP equipment, low voltage (cameras/door access) needs, etc. to include answering service desk tickets/phone calls of end-user problem reports for above.
Sets up, configures, and ensures user needs are met for new computer hardware that arrives. Work with users to ensure that all required software & data is properly transferred/installed to the latest equipment.
Implements security, confidentiality, and compliance programs as necessary and across the company in line with company needs/requirements per IT/Company policy.
Performs special projects and related duties as necessary, ensuring functionality and reliability once completed.
Oversees the deployment and maintenance of IT infrastructure and applications, including tier 1 support of Windows patching/AV definitions updates.
Monitors and maintains the company hardware and software, focusing on accuracy, best practices, security, and recoverability.
Troubleshoots and resolves hardware, software, and/or possible network systems issues.
Develops and maintains technical documentation and procedures for all systems.
Develops, participates in, and/or actively teaches company Associates new tools being driven by IT or other IT-related areas as needed.
Performs routine maintenance tasks, such as backups, updates, and patches.
Monitors and proactively acts on help-desk-related requests and serves as the tier 1 support for a variety of laptop/desktop, A/V, low-voltage, access control, and security camera support.
Participates in disaster recovery and business continuity planning and takes proactive measures to ensure the safety and security of company network/hardware/systems per IT/Company Policy.
Stays up-to-date with new technologies and industry trends.