Help Desk Coordinator

Shell Mobility and Convenience USA • Houston, TX

5d • Remote

About The Position

The Helpdesk Coordinator is primarily responsible for remotely connecting assets for troubleshooting, repairing and upgrading. In this role you will evaluate work requests and manage contractors to resolve issues.

Requirements

• High School Diploma or GED Equivalent.
• Knowledge on Microsoft Office Suite applications: Outlook, Word, Excel, Power Point, Teams, Power BI, etc.
• Ability to work with store personnel over the phone to help troubleshoot and remedy inoperable systems.
• Strong desire to take ownership and see tasks through to resolution.

Responsibilities

• Work alongside subject matter experts that help each other solve unique day to day problems for the Petroleum Industry.
• Focus on an assigned site list to maintain asset uptime.
• Step in when the dispatcher isn’t available and answer calls, emails and dispatch work orders.
• Grow with the RTOC (Real Time Operating Center) as it is further refined and developed to support our stores.
• In this role you will learn to use Insite360, Netops, Titan and other remote monitoring software tools to maintain facility equipment and maximize uptime.
• You will learn steps to attempt to remedy the issue using these tools, work with site personnel and lean on other RTOC team support. If unable to resolve, you will then decide to dispatch TPG technician or contractor.
• Assist in supporting special projects assigned to the Maintenance Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED