Help Desk Associate

AA Duckett • Philadelphia, PA

43d • Onsite

About The Position

This Help Desk Associate role is an internal role dedicated to supporting the employees of Elliott-Lewis and its family of companies. (Not an MSP role.) This role is in-person five days a week for a 40 hours work week located in 19154. This role also requires travel 10% of the time to our satellite offices. About Company Since 1905, Elliott-Lewis and its family of companies have a reputation of being a premier provider of Mechanical Services, Facilities Management, and Crane Rentals. Comprised of four sister companies, our IT team supports each line of business to ensure timely and accurate assistance.

Requirements

• Entry level applicants welcomed to apply.
• Must possess strong written and verbal communication skills.
• Applicants must be detail-oriented and highly organized.
• Ability to prioritize competing priorities.
• Previous internship or work experience in customer service, or hospitality greatly valued for this role working with end users.

Nice To Haves

• Bachelors degree in Computer Sciences greatly valued but not required
• Prior experience with Microsoft Suite including Outlook, Word, Excel, PowerPoint, and Teams
• Prior experience working in an IT Help Desk Ticketing software system.

Responsibilities

• Serve as the first point of contact for our employees seeking help on IT matters.
• Respond to Help Desk tickets in a timely, friendly, and professional manner.
• Support employees through the full process of troubleshooting of their IT obstacles. Topics commonly include: PCs, computer accessories, Microsoft software, android and iPhone company issued cellphones, printers, external hard drives, file sharing, and web browsers.
• Assist with password resets, basic system access, and two factor authentication software.
• Escalate especially complex Help Desk inquiries to the appropriate IT Department member.
• Prepare for new hire employees by preparing their workstation with appropriate hardware, software, and system access.
• Collect assets back and disable account access when employees separate.
• Share Help Desk Ticket trends with IT management to identify common problems.
• Assist with maintaining inventory of IT hardware and software licenses.
• Promote and adhere to all company security policies to ensure IT best practices are met.

Benefits

• Competitive base salary
• Annual raises
• Annual bonuses
• 401k Retirement Plan with generous company match
• Two weeks’ vacation during first year at entry-level with more earned for greater tenure
• Sick Pay
• Medical / Health Insurance Plans
• Dental coverage
• Additional voluntary benefits including several life insurance options, accident insurance, several disability insurance options, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED