Help Desk Assistant, Crayola Experience
About The Position
Provides first level support for all guest facing and operational hardware/software systems. Assists with the installation and troubleshooting of hardware and software. Assists with the setup and installation of new attraction hardware. Logs calls and issues into tracking system. Assists with the maintenance of documentation and procedures for installed products. Assists with the maintenance and modifications of attraction software. Provides first level support for all wireless attraction devices including computers (laptops), printers, phones and tablets. Provides hands on support for information systems infrastructure. Receives and responds to incoming calls, pages, and/or e-mails while on duty regarding device problems.
Requirements
- Associates degree in Computer/IT related filed or certificate from a Computer/IS Technical School or 1 year work experience in a technical support role preferred
- Exposure to technical networks and PC, Printer and Mobile hardware, and hands on hardware troubleshooting experience.
- Exposure to technical knowledge of current network protocols, operating systems, and standards, a plus.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Effective interpersonal skills
- Must have a good command of the English language, both written and verbal.
- Good written and oral communication skills.
- Self-motivated and directed.
- Attention to detail
- Strong customer-service orientation.
Nice To Haves
- Exposure to technical knowledge of current network protocols, operating systems, and standards, a plus.
Responsibilities
- Assists with the installation and troubleshooting of hardware and software.
- Assists with the setup and installation of new attraction hardware.
- Logs calls and issues into tracking system
- Assists with the maintenance of documentation and procedures for installed products.
- Assists with the maintenance and modifications of attraction software.
- Provides first level support for all wireless attraction devices including computers (laptops), printers, phones and tablets.
- Provides hands on support for information systems infrastructure.
- Receives and responds to incoming calls, pages, and/or e-mails while on duty regarding device problems.
Benefits
- Free Admission to Crayola Experience for Employees
- Community Volunteerism Opportunities
- Annual Bonus Potential for all Full-Time Employees
- Company Matched 401k & Employee Value Sharing Plan
- Comprehensive Healthcare Benefits for Eligible Employees
- Education Assistance Program
- Wellness Programs
- Employee Resource Groups
- Generous Product Discounts Onsite & Online
- Company Sponsored Employee Events
- Discounts on a wide variety of products and services – automotive, electronics, fitness, travel and entertainment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
