Help Desk and System Administrator

Joseph Ribkoff•Montreal, QC

10d•Onsite

About The Position

Joseph Ribkoff designs classic and contemporary garments for fashion-forward women. The brand has been a touchstone for timeless, youthful style for over 65 years, driven by a passion that propels the company’s vision. Joseph Ribkoff is an ally to women, dressing them with flair and perfect fit, and its values resonate in everything from quality products to commitment to retail partners. Today, the legacy continues through a devoted, talented team operating globally, with products sold in over 60 international markets, making Joseph Ribkoff a global emblem of quality and elegance. The Montreal Corporate Head Office offers career opportunities across various departments including Design, Operations, Sales, Marketing, Finance, IT, HR, Production, and Warehousing. The company is seeking a hands-on Helpdesk & Systems Administrator to support day-to-day IT operations and evolve its infrastructure. This role combines frontline helpdesk support with core systems administration, encompassing advanced end-user support, endpoint management, and system administration tasks. It is suited for someone who enjoys user interaction and system work, and who aims to grow beyond traditional helpdesk into infrastructure ownership and continuous improvement.

Requirements

Minimum of a College diploma in Information Technology
5+ years’ experience in a similar position
Excellent analytical and critical thinking skills
Strong customer service and communication skills
Windows Servers Services (AD, DNS, DHCP)
Strong and practical knowledge of Microsoft cloud technologies
Strong and practical knowledge of VMware technologies
Strong networking fundamentals (LAN/WAN, Wi Fi, firewalls, routers, switches)
Good knowledge of POS systems and best practices
Good knowledge of cyber security standards (NIST, MITRE)
Ability to multitask and function in a fast-paced, high-energy environment

Nice To Haves

Background in Cybersecurity is an asset
Bilingualism is an asset

Responsibilities

Provide Tier 2 / Tier 3 support for escalated end user issues
Own, design and evolve ITSM ticketing system
Act as backup for Tier 1 helpdesk, executing support when primary resources are unavailable
Own complex endpoint, OS, and application issues
Maintain end-to-end ownership of tickets once assigned
Install, configure, and maintain Windows servers, VMware platform and MS Entra ID cloud services
Manage Active Directory, DNS, DHCP, Group Policy, and related infrastructure services
Support on-premise and hybrid infrastructure tasks
Monitor system performance and proactively resolve issues
Build, maintain, and enforce endpoint standards and images
Follow security best practices for endpoint hardening, access control, and system configuration
Support vulnerability remediation and remediation efforts as assigned
Escalate security concerns, incidents, or anomalies according to established procedures
Assist in user onboarding and offboarding when required
Process access requests (applications and systems)
Maintain accurate asset inventory
Perform and sign off on secure wipe and asset disposal
Responsible for hardware procurement
Manage device lifecycle tasks (receiving, deployment, refresh, recovery)
Act as backup for software/licensing procurement
Maintain up-to-date documentation of systems, configurations, and procedures
Identify inefficiencies, risks, or recurring issues in the environment
Propose practical improvements to stability, performance, and security
Participate in infrastructure upgrades and modernization initiatives
Evaluate tools and technologies that could improve operations or user experience