IT Help Desk / System Administrator

Metal Craft Machine & Engineering•Eau Claire, WI

4d•Onsite

About The Position

RIVERSIDE, located in Eau Claire, WI, is a precision machining company with a mission to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high-tech industries. They are seeking a HELP DESK TECHNICIAN for their IT department. The ideal candidate is passionate about their work and committed to quality, service, excellence, and innovation. A career at RIVERSIDE is rewarding, offering stability, a safe and clean environment, challenging work, and investment in employee growth. The IT HELP DESK TECHNICIAN will provide user support and customer service on company-supported computer applications and platforms, troubleshoot problems, and advise on appropriate action. Some after-hours work and on-call rotation may be required.

Requirements

Associate’s degree in Information Technology, Computer Science or equivalent.
2-4 years’ experience in a tech support function.
Some experience with system administrator work, preferably from a manufacturing environment.
Working knowledge of fundamental operations of relevant software, hardware and other equipment.
Working knowledge of Microsoft Windows Servers & Clients, networking, firewalls, switches, end point security and end user productivity software packages.
Experience in research, troubleshooting, analysis, and training in relation to information technology problem solving and end user support.
Knowledge of relevant call tracking applications and IT support customer service practices.
Ability to travel via car.
Show initiative in work by being a self-starter, suggesting new ideas for completing a job, giving input as to how to improve the efficiency of a job, and organizing work time in order to complete jobs in a timely matter.
Team collaborator with ability to work independently in a high-paced environment.
Flexible, proactive and organized with a can-do attitude.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Working knowledge of CMMC and/or NIST requirements preferred.

Responsibilities

Perform helpdesk duties in person, electronically and via phone by researching and diagnosing problems to resolve computer-related issues.
Document work by entering tickets, documenting work and solutions, and escalating problems in accordance with company policies and guidance.
Perform routine and emergency maintenance on company computer equipment & infrastructure (such as PC, Servers, Firewall, Switches, Cabling, Printers and peripherals) to ensure maximum uptime and highest performance.
Perform installations, troubleshooting and maintenance of company software such as Office365 Suite, CAD, manufacturing software packages, ERP system, file management, SQL databases and more.
Perform access control, group policy management, patching and application deployment in a Microsoft Windows environment subject to governmental security requirements.
Build and maintain system images/workstations configurations.
Perform workstation builds, maintenance and replacements.
Recommend upgrade needs and document changes according to company policies.
Maintain all associate documentation for configurations and assets in accordance with company requirements.
Ensure that company policy, goals, and objectives are being adhered to and work in the best interest of the company.
Provide technical support companywide with the highest level of customer service to ensure company policies, goals and objectives are achieved.
Identify, prioritize and escalate matters of urgency.
Keep company and employee information confidential.
Support both facilities and will need to be able to travel/drive to each facility (MN and WI).
Other miscellaneous duties as assigned.
Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct.