Help Desk Administrator

Stored Energy Systems•Longmont, CO

3d•Onsite

About The Position

Stored Energy Systems (SENS) is seeking a hands-on Help Desk Administrator who will provide top-level end user support and maintain and mature our end-user computing platform. You’ll partner closely with Help Desk leadership, Applications, Security, and Infrastructure personnel to deliver a secure, reliable, and automated endpoint experience. Additionally, this role will support our end-users by troubleshooting problems, resolving technical incidents, and ensuring a high level of customer service to maintain smooth IT operations. This position is on-site in our Longmont, CO office and is not a remote position. The schedule is standard business hours, with occasional flexibility for project deadlines or system cutovers.

Requirements

Associate's degree in IT, Computer Science, or related field.
3–5 years in IT Support, Service Desk, or End-User Computing roles.
1-2 years hands-on expertise in SCCM/MECM and Intune.
Strong PowerShell scripting (packaging, remediation, automation, reporting).
Solid knowledge of Microsoft Entra ID (Azure AD), Conditional Access, Hybrid Join, SSO. Solid knowledge of Intune.
Strong troubleshooting skills across Windows, mobile devices, and common business applications.
Microsoft 365 administration (Teams, OneDrive, O365 apps)
Excellent communication, documentation, and customer service skills.

Nice To Haves

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
ITIL Foundation certification.
CompTIA A+, Network+, Security+ and/or relevant Microsoft certifications.
Experience with automation tools

Responsibilities

Own the maintenance for SCCM/MECM and Intune. Includes administration of SCCM, Windows images, task sequences, patching, application deployment, and other related functions.
Maintain configuration baselines, compliance policies, configuration profiles (security baselines, BitLocker, Defender, firewall, local admin rules) aligned with Security.
Partner with IT Management to establish and enforce change control, release management for apps, patches, and configurations.
Respond to user inquiries via phone, email, or ticketing system in a timely manner.
Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices and other desktop equipment/accessories.
Perform identity and account management tasks.
Support Microsoft 365 administration, Teams, and OneDrive tasks.
Provide L2-L3 level technical support and serve as an escalation point for the help desk team.
Train L1/2 agents on new tools, policies, or technical processes.
Create, update, and publish Knowledge Base articles.
Document processes, runbooks, and standard operating procedures for common workflows.
Recommend improvements to workflows, automations, and support policies.