Help Desk Analyst

AmeriLife • Clearwater, FL

1d

About The Position

The Helpdesk Analyst I supports internal and external agents with online platforms and mobile-device setup. Support includes email configuration, two-factor authentication, password resets, account setup, troubleshooting, and identifying issues for escalation. The role also provides administration and user support for the AgentXcelerator and VUE platforms.

Requirements

• Proficiency with web browsers and settings across multiple devices.
• Exceptional customer service skills, with the ability to deliver courteous, professional, and effective technical support to a wide range of users.
• Excellent communication and customer relations skills.
• Troubleshooting experience with PCs and iOS.
• Experience with Apple iOS setup and deployment.
• Knowledge of Mobile Device Management (MDM) software.
• A positive, can-do attitude.

Nice To Haves

• Knowledge of the VUE platform.

Responsibilities

• Set up and support iPads running iOS.
• Set up and support Microsoft Surface tablets.
• Assist end users with Microsoft account setup, including MFA setup, password resets, Microsoft Authenticator, and Outlook mobile apps on webmail, Android, and iOS.
• Support users of the AgentXcelerator online agent platform, including e-contracting, site navigation, query searches, and troubleshooting.
• Administer the VUE platform, including user account setup and activation.
• Troubleshoot user issues and identify issues for escalation.

Benefits

• Paid time off (PTO)
• Medical insurance
• Dental insurance
• Vision insurance
• Retirement savings
• Disability insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed