Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) - W2 Contract
About The Position
SunSoft Online is hiring a Help Desk Analyst for an Arizona state agency (Enterprise Resource Planning Division). This role involves providing technical support for the state's ERP system (AZ360) and HR/talent software (PageUp). Responsibilities include responding to phone and email inquiries, guiding non-technical users through problem-solving, triaging and escalating tickets in ServiceNow, running data integrity reports, documenting processes, and supporting new-user orientation. The position is a W2 contract role, primarily remote but requiring local candidates within the Phoenix metro area.
Requirements
- Currently living in the Phoenix metro area, with current city appearing on resume.
- Authorized to work in the U.S. without sponsorship now or in the future.
- 1+ year of help desk or troubleshooting experience.
- Hands-on experience with ServiceNow (ticket management).
Responsibilities
- Provide technical support for the state's ERP system (AZ360) and HR/talent software (PageUp).
- Respond to phone and email queries.
- Walk non-technical users through problem-solving.
- Triage and escalate tickets in ServiceNow.
- Run data integrity reports.
- Document processes.
- Support new-user orientation.
Benefits
- Competitive hourly W2 rate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
