Help Desk Analyst II

True Anomaly • Long Beach, CA

1d • Onsite

About The Position

True Anomaly is seeking a Help Desk Analyst II to provide dependable, independent support to employees. The role resolves routine issues independently and handles more complex problems involving endpoints, identity, network connectivity, applications, and business systems. The analyst owns assigned tickets through resolution, communicates clearly with employees, and provides detailed diagnostics when escalating issues.

The position includes hands-on systems administration in the workplace technology environment, including accounts, access, endpoints, networking, and departmental tools. The analyst supports employee onboarding and device readiness by configuring, staging, and troubleshooting equipment and access before and during new hires’ first day. The role also documents solutions, improves knowledge resources, and develops better processes for recurring issues. Candidates must be able and willing to submit for a U.S. security clearance.

Successful candidates will be located near Long Beach, California. The position is onsite, as indicated by the listing’s #LI-Onsite tag. Applicants must meet U.S. Government space technology export-control eligibility requirements.

Requirements

• At least 4 years of experience in help desk, desktop support, or systems administration in a fast-paced environment.
• Experience independently resolving endpoint, access, application, and connectivity issues.
• Ability to troubleshoot methodically, identify root causes, and implement effective, compliant solutions.
• Experience working a Tier 1–Tier 2 ticket queue, including triage, resolution, and escalation.
• Demonstrated ability to support both Windows and macOS endpoints.
• Experience with general systems administration, including accounts, access, basic networking, and core productivity tools.
• Track record of delivering timely, high-quality support to non-technical users.
• Ability and willingness to submit for a U.S. security clearance.
• Must meet the stated U.S. Government space technology export-control eligibility requirements.

Nice To Haves

• Consistent experience supporting employees in high-growth environments.
• Previous experience helping scale IT operations as an organization grows from hundreds to thousands of employees.
• Familiarity with identity platforms and devices such as Entra ID, Okta, Intune, and YubiKeys.
• Familiarity with basic networking troubleshooting, including Wi-Fi, VPN, and DNS.
• Experience supporting departmental applications, permissions, configurations, or employee/team workflows.
• Experience providing executive support.
• Experience scripting or automating routine tasks.
• Experience supporting users in a secure or regulated environment.
• Active or prior U.S. security clearance.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support for hardware, software, accounts, access, endpoints, network connectivity, and business applications.
• Own assigned tickets from intake through resolution, including troubleshooting, employee communication, follow-up, and escalation.
• Independently troubleshoot common Windows, macOS, driver, profile, configuration, VPN, Wi-Fi, DNS, DHCP, and device connectivity issues.
• Configure, image, stage, deploy, and support Windows and macOS devices according to documented procedures and security requirements.
• Support employee onboarding by resolving device, account, access, and application issues before and during a new hire’s first day.
• Learn and deliver onboarding messaging, assist with onboarding presentations, and help ensure new hires receive a clear, consistent introduction to IT.
• Escalate complex or cross-functional issues with documentation of symptoms, impact, troubleshooting performed, and relevant diagnostic information.
• Create and improve knowledge base articles, runbooks, and repeatable troubleshooting procedures.
• Identify recurring issues and recommend practical improvements to reduce repeat tickets.

Benefits

• Company-paid medical, dental, and vision coverage for employees and dependents, with HSA/HRA options.
• Flexible Time Off for exempt employees and accrued PTO of up to 25 days for non-exempt employees.
• 12 paid holidays.
• Parental leave and sick leave.
• Daily catered lunch and unlimited snacks for in-office employees.
• 401(k) retirement plan.
• Fitness reimbursement.
• Dog Fridays.
• Equity participation as part of the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed