Help Desk Analyst I
About The Position
The Help Desk Analyst is responsible for providing timely, high-quality technical support to Bal Seal employees by troubleshooting hardware, software, and network issues. This role supports end-user technology, manages company-issued devices, assists with employee onboarding and offboarding, and maintains IT documentation and standards. The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a fast-paced manufacturing environment. About Bal Seal: Bal Seal Engineering delivers advanced sealing, connecting, and contact solutions that serve medical, aerospace, energy, and industrial markets. Our proprietary spring-energized seals and electrical contacts help customers achieve precision, efficiency, and reliability. Employees thrive in a culture that values craftsmanship, technical mastery, and close partnership with customers solving complex challenges.
Requirements
- High School Diploma or equivalent required.
- Minimum of 2 years of experience in PC hardware support and repair.
- Minimum of 2 years of experience supporting Active Directory and Group Policy.
- Minimum of 2 years of customer service experience preferred.
- Proficiency with Windows 11, macOS, iOS/iPadOS, Microsoft 365, Exchange, SharePoint, Active Directory, Group Policy, Cisco products, and PC hardware troubleshooting and repair.
- Experience managing Windows and Apple devices in a business environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Highly organized, self-motivated, and able to prioritize multiple tasks in a fast-paced environment.
- Ability to work independently while collaborating effectively with cross-functional teams.
Nice To Haves
- Associate degree in Information Technology, Computer Science, or a related field preferred.
- CompTIA A+ certification preferred.
- Experience with ServicePro or a similar ticketing system preferred.
Responsibilities
- Troubleshoot hardware, software, network, and end-user technical issues.
- Configure, deploy, and manage company-issued devices, including laptops, iPhones, iPads, and other mobile devices.
- Perform all IT-related onboarding and offboarding activities, including account provisioning, equipment setup, and system access.
- Train employees on the use of company hardware, software, and mobile devices.
- Maintain IT procedures, manuals, knowledge base articles, and other technical documentation.
- Provide prompt, professional, and courteous support while responding to IT service requests.
- Escalate complex technical issues to the appropriate IT resources as needed.
- Perform other related duties and special projects as assigned.
Benefits
- medical
- dental
- vision
- short and long-term disability coverage
- accident insurance
- critical illness insurance
- basic and supplemental life insurance
- employee assistance plan
- retirement savings and matching
- other developmental opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
