Help Desk Administrator

National Oak Brand•West Palm Beach, FL

2d•Onsite

About The Position

We are seeking an IT Helpdesk Administrator to be an integral part of our IT service team, providing essential technical assistance to end-users following the ITSM methodology. This role is designed for individuals at the beginning of their IT career who are eager to apply their academic knowledge in a real-world setting, learn new skills, and grow within a collaborative and fast-paced environment. This is a Monday - Friday in office position.

Requirements

Good understanding of Windows Operating Systems such as Windows 10/11.
Good understanding of computer systems, mobile devices and other tech
Microsoft Office 365 experience.
Must be able to stay calm in stressful situations perform their work task in a very positive customer service manner.
Ability to respond to help desk requests after hours on a limited basis.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Database software, Development software and Internet software.

Nice To Haves

Knowledgeable of network LAN/WAN topologies is a plus.
Knowledge of OS deployment solutions such as MDT.
Knowledge and ability to user Remote Access tools.
Good understanding of Active Directory.
Microsoft/CompTIA certifications (MCP, A+, Network+ and Security+); any of these will be highly advantageous in resume consideration.

Responsibilities

Provide technical support for both hardware and software issues our users encounter.
Respond to and resolve help desk requests.
Review application logs, update, and document processes for knowledge base.
Install and test computer-related equipment.