IT Help Desk Systems Administrator
About The Position
At Jack Laurie Group, technology keeps our business moving. From our field teams and project managers to our accounting and operations staff, everyone depends on reliable technology to get the job done. We're looking for an IT Help Desk Technician who enjoys solving problems, helping people, and making technology work. If you're the person who stays calm under pressure, enjoys troubleshooting, and takes pride in finding solutions, you'll fit right in. This is a full-time, in-office position based at our Northwest Indianapolis headquarters supporting approximately 300 employees across multiple business divisions throughout Indiana.
Requirements
- Experience in an IT Help Desk, Desktop Support, or Technical Support role
- Strong knowledge of Windows operating systems, Microsoft 365, computer hardware, and business software
- Familiarity with printers, networking, mobile devices, and user account management
- Excellent troubleshooting and analytical skills
- Outstanding customer service and communication abilities
- Ability to explain technical issues in a way anyone can understand
- Strong organizational and time management skills
- Self-motivated with a desire to learn and grow
Responsibilities
- Provide technical support to employees via phone, email, remote support, and in person
- Troubleshoot and resolve hardware, software, printer, mobile device, and network issues
- Install, configure, and maintain desktops, laptops, monitors, peripherals, and business software
- Set up new employees with computers, accounts, and system access
- Manage user accounts, passwords, permissions, and Microsoft 365 support
- Escalate complex technical issues while maintaining communication with the end user
- Document support tickets, troubleshooting steps, and resolutions
- Assist with system upgrades, software deployments, and IT improvement projects
- Perform preventative maintenance and ensure systems remain secure and up to date
- Educate employees on technology best practices and cybersecurity awareness
- Continue learning new technologies to improve our IT environment
Benefits
- Comprehensive Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Ongoing Training & Professional Development
- Performance Bonus Opportunities
- Additional Company Allowances
- Career Growth & Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
