IT Help Desk Administrator

Tierra Del Sol Foundati•Sunland, CA

3d•Hybrid

About The Position

Tierra del Sol Foundation is seeking an IT Technician to serve over 300 employees, providing outstanding customer service and support to all levels of management and staff. This is a unique opportunity to work first-hand in a medium-sized non-profit organization on a variety of projects. The role involves providing assistance for Apple Mac and Microsoft Windows desktops, laptops, Chromebooks, iPhones and Android devices, diagnosing and resolving a wide range of technical issues remotely and/or on-site, and ensuring all call details and resolutions are entered into the ticketing system according to procedure. Responsibilities include resetting passwords, recovering files, training on proper computer use, configuring mobile devices and laptops, resolving issues related to network printers, scanners, copiers, fax machines, phones, patch panels, and computers. The position also entails managing account creation, equipment setup, account archiving, and equipment retrieval for new hires and terminations, as well as asset management inventory and tracking. Support will be provided to site locations in Sunland, Van Nuys, Upland, and Downtown Los Angeles. The IT Technician will coordinate and manage technology setup for outside events, management meetings, training sessions, board meetings, and parents' evenings, as needed, and must be readily accessible via mobile phone and email during off-hours, if necessary. The role also includes assisting with other duties and projects as assigned.

Requirements

Have a positive "can-do" attitude and be able to understand and respond to customer needs in a professional and timely manner.
Training and experience in Customer Service, Information Systems, Computer Hardware or related IT fields.
Ability to diagnose and resolve basic technical issues.
Experience with Helpdesk software.
Experience fixing computers, printers/MFDs, network switches, WiFi routers, monitors and iPhones.
Experience working with iPhone and Android phone configurations and updates.
Familiarity with best hardware and software security practices, HIPPA regulations and sensitive data laws.
A desire to constantly learn about the field of Information Technology and new products.
Be self-motivated and have excellent organization skills in a deadline-driven, fast paced organization.
Be able to lift 50 lbs. safely on a regular basis and move computers, printers and other equipment.
Work 35 hours per week, with only occasional evenings and weekend work hours.
Position requires occasional travel to site locations.
Frequently required to sit and stand for extended periods of time and use hands to operate computer keyboard, mouse, telephone and basic office equipment.
Be in possession of a valid California driver's license, with a good driving record and 3-years driving history.

Nice To Haves

Bi-Lingual (Spanish) Preferred.

Responsibilities

Providing excellent customer service, Helpdesk assistance, tech, email and phone call support.
Providing assistance for Apple Mac and Microsoft Windows desktops, laptops, Chromebooks, iPhones and Android devices.
Diagnosing and resolving a wide range of technical issues remotely and/or on-site.
Ensuring all call details and resolutions are entered into the ticketing system according to procedure.
Assisting with resetting passwords, recovering files, training on proper computer use, and configuring mobile devices and laptops.
Resolving issues related to network printers, scanners, copiers, fax machines, phone, patch panels and computers.
Managing account creation, equipment set up, account archiving, equipment retrieval, etc. for new hires and terminations.
Asset Management inventory and tracking.
Providing support for site locations in Sunland, Van Nuys, Upland and Downtown Los Angeles.
Coordinating and managing technology setup for outside events, management meetings, training sessions, board meetings and parents' evenings, as needed.
Being readily accessible via mobile phone and email during off-hours, if necessary.
Assisting with other duties and projects, as assigned.