Heavy Haul Dispatcher/Coordinator

Claiborne Hauling•Knoxville, TN

5d•Onsite

About The Position

Heavy Haul, LLC is a transportation and logistics company specializing in hauling heavy equipment, oversized loads, and specialized freight. The Heavy Haul Dispatcher/Coordinator coordinates and dispatches trucks transporting oversized and overweight loads, ensuring shipments are handled efficiently and safely. The role requires attention to detail, strong organizational skills, and the ability to manage multiple shipments. The dispatcher briefs drivers on load details, routes, and safety regulations, and works with customers, drivers, and the operations team to support timely deliveries. The position is performed in an office environment, with regular phone and email interaction with drivers and customers. It is a fast-paced role requiring quick decision-making and adaptability, as well as knowledge of heavy and construction equipment.

Requirements

High school diploma or equivalent.
Previous experience in heavy haul or transportation dispatching is strongly preferred.
Strong understanding of DOT regulations, oversized load requirements, and permit processes.
Proficiency with dispatch software, GPS systems, and Microsoft Office Suite.
Excellent communication and organizational skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong problem-solving skills and attention to detail.
Knowledge of heavy equipment or construction equipment.

Nice To Haves

Additional education or certifications in logistics or transportation.
Class A CDL.

Responsibilities

Coordinate and schedule heavy haul shipments, selecting optimal routes for oversized and overweight loads.
Assign drivers to loads based on load requirements, availability, and safety considerations.
Monitor shipment progress and provide real-time updates to customers and management.
Serve as the primary contact for drivers, customers, and other stakeholders regarding shipment details and issues.
Maintain communication with drivers to support schedule adherence and compliance with safety protocols.
Resolve on-the-road issues, including delays, equipment breakdowns, and route changes.
Ensure shipments comply with federal, state, and local regulations, including permits, weight limits, and route restrictions.
Prepare and maintain accurate shipment records, including load details, delivery times, and incidents.
Coordinate with regulatory agencies to obtain permits and clearances for oversized loads.
Monitor and enforce safety standards and procedures for heavy haul operations.
Assist with accident investigations and reporting, ensuring incidents are documented and addressed.
Provide pre-trip safety briefings and ensure equipment is inspected and compliant with safety regulations.
Build and maintain customer relationships and address inquiries and concerns promptly.
Use dispatch software and other tools to manage and track shipments.
Prepare and submit reports on dispatch activities, performance metrics, and issues encountered.
Collaborate with the operations team to improve dispatch efficiency and service delivery.