Heavy Equipment Shop Mechanic

Empire Southwest•Mesa, AZ

3d•$20 - $38•Onsite

About The Position

Troubleshoot, repair, recondition, and service Caterpillar and other Empire allied machines, systems, and power train components in a shop environment. Diagnose malfunctions and failures in electrical, hydraulic, and power train components, and identify and evaluate root causes using electronic tools, schematics, and other troubleshooting methods. Communicate equipment conditions, machine status, and recommendations effectively to clients, associates, and management. The role also involves maintaining client relations, preparing service reports, planning and controlling repair costs, maintaining company equipment, and following safety and company policies. Additional duties may include providing on-the-job training, making warranty recommendations, working overtime, and traveling to remote locations as needed. This is a safety-sensitive position. The schedule is provided by the leader; the posting lists first- and second-shift work and an hourly salary range of $20.08–$37.56. The specific rate and position grade depend on applicable differentials and the candidate’s experience and skill.

Requirements

At least six months of related experience in a similar role and environment.
High school diploma or GED.
Current, valid driver’s license.
Ability to speak, read, write, and comprehend English.
Successful completion of the eTRAIN skills assessment.
Excellent client service skills.
Ability to keep safety a priority in the work environment.
Own and maintain required personal tools.
Basic computer and internet knowledge, including knowledge of operating scanning and diagnostic tools.
Knowledge and skills to operate and understand diagnostic equipment, including computerized instrumentation.
Knowledge of CAT machine components and systems.
Ability to communicate verbally and in writing about equipment conditions, problems, recommendations, and repair processes.
Ability to work cooperatively and communicate effectively.
Appropriate conduct and grooming in accordance with company policy.
Acceptable attendance to meet company standards and requirements.

Nice To Haves

At least five years of heavy equipment technician experience, preferably in a dealership environment.
Caterpillar work experience.
Proficiency rebuilding and repairing machinery, including hydraulics, electrical systems, powertrain, engines, and Tier IV Emissions systems.
Experience with failure analysis procedures and warranty claims procedures.
Forklift operation certification, if required for the work performed.

Responsibilities

Troubleshoot and diagnose equipment malfunctions and failures.
Repair, recondition, and maintain equipment and components.
Maintain good client relations and support corporate marketing objectives.
Prepare service reports.
Plan and control the cost of repair jobs.
Maintain company equipment in a clean and orderly condition.
Work safely and adhere to applicable safety policies, company policies, procedures, and standards.
Own and maintain required personal tools.
Learn and use Empire, Caterpillar, and allied product procedures and systems.
Maintain a current MSHA card if the work area requires it.
Provide on-the-job training to technicians and helpers as assigned.
Make warranty recommendations.
Communicate with appropriate individuals to clarify instructions or discuss job scope or progress.
Work overtime as needed.
Travel to remote locations as needed.
Perform other related duties as assigned.
Work within and promote corporate values.