Heavy Duty Truck Service Advisor

Kaysville • Kaysville, UT

18h

About The Position

The Young Automotive Group is seeking a Service Advisor for its Young Truck and Trailer dealership in Kaysville. The Service Advisor acts as the liaison between customers and service technicians, communicating clearly and providing outstanding service throughout the repair process. The role calls for strong interpersonal skills, automotive knowledge, and a commitment to customer service. The company describes itself as a large organization with a family-owned, people-first culture and opportunities for career growth.

This is a full-time position. Full-time employees have access to on-site medical options, employee pricing, and family discounts across Young Automotive Group products. The company is an Equal Opportunity Employer and considers qualified applicants without regard to protected characteristics under applicable law.

Requirements

• Two years of related dealership experience and/or training preferred.
• Sales skills.
• Clean driving record.
• Ability to pass a background check and drug screen.
• History of solid and successful employment.
• Exceptional customer service skills.
• Career-minded and goal-oriented.

Nice To Haves

• Commercial truck business experience.
• Experience dealing with large fleets.

Responsibilities

• Schedule service appointments and obtain customer and vehicle information before arrival.
• Accurately and clearly document customers’ vehicle problems on repair orders.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturers’ specifications.
• Review service history, inspect vehicles, and recommend additional needed service.
• Provide complete and accurate written cost estimates for labor and parts.
• Monitor repair progress and contact customers about changes to estimates or promised completion times.
• Explain cost and time requirements and obtain proper authorization before performing additional repairs.
• Keep service department forms, menus, and pricing guides up to date.
• Explain completed work and all charges to customers.
• Implement a quality-control process to eliminate comebacks.
• Handle telephone inquiries regarding appointments and work in process.

Benefits

• 401(k) retirement plan
• Health insurance
• Dental insurance
• Life insurance
• Disability benefits
• Paid time off, up to three weeks per year
• Access to on-site medical options
• Employee pricing and family discounts across Young Automotive Group products

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed