Heavy Duty Truck Field Service Technician

Yancey Bros. Co. • Columbus, GA

6d

About The Position

Yancey Bros. Co. is hiring a Heavy Duty Truck Field Service Technician to perform truck repairs at customer facilities. The role maintains, diagnoses, and repairs equipment, identifies root causes of failures, and communicates findings and repair status to customers and office personnel. The technician is expected to work safely, maintain equipment to high standards, respond promptly to customer needs, and produce clear reports of field service work. Overtime and after-hours availability may be needed depending on customer needs and workload. The technician must be able to obtain a CDL if required.

Requirements

• High school diploma or equivalent.
• Prior experience diagnosing and repairing school buses and Cummins engines.
• Technical knowledge of school bus systems.
• Strong diesel engine knowledge, preferably with Cummins medium-duty engines.
• Strong technical and mechanical ability.
• Ability to work with very little supervision.
• Basic knowledge of Microsoft Office software.
• Good driving record.
• High responsiveness and a proactive approach to problem solving.
• Commitment to quality and attention to detail.
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.
• Ability to take direction and work in a team environment.
• Knowledge of tools applicable to the position.
• Strong customer-service orientation.

Nice To Haves

• Technical degree or certification.
• CDL license.

Responsibilities

• Perform maintenance, diagnosis, and repairs accurately and proficiently.
• Use failure analysis techniques and procedures to determine root causes and communicate findings to customers and office personnel.
• Care for and maintain customer machines and equipment to high standards.
• Respond to customer needs in a positive, supportive, and timely manner.
• Write clear, concise reports on findings from field service events.
• Communicate professionally with customers about the status of maintenance and repairs.
• Maintain a neat and orderly work area and focus on completing work safely.
• Participate in required safety programs and work safely.
• Work overtime and be available for after-hours calls as needed.
• Obtain a CDL license if required.
• Perform additional duties as assigned by the manager.

Benefits

• Competitive compensation.
• Individual bonus opportunities.
• Technician tool allowance.
• 401(k) plan with a strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• Career development.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED