HEAVY DUTY CLEANING LIAISON

City of New York • New York, NY

20d • $44,545 - $51,227 • Onsite

About The Position

Adult Protective Services (APS) provides social, legal, and protective services to New York residents aged 18 and older who, because of mental or physical impairments, cannot meet essential needs or protect themselves from harm and have no one able and willing to assist them. APS establishes safeguards and stabilizes situations, coordinating services such as medical and psychiatric care, eviction prevention, financial management, home care, legal services, and, as a last resort, institutional placement.

Under the supervision of Borough Office managers, the Heavy Duty Cleaning Liaison performs community-based work coordinating services delivered to APS clients’ homes by the Heavy-Duty Cleaning (HDC) contractor. The role involves attending and coordinating cleanings across an assigned borough, conducting outreach, responding to inquiries, and providing information about HDC policies and procedures to vendors, clients, and client representatives. The liaison improves communication among vendor staff, community organizations, APS staff, and clients, with the aim of coordinating services and helping vulnerable clients remain in the community.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described, or equivalent education and/or experience.

Responsibilities

• Attend cleanings in clients’ homes to address hoarding behavior, excessive clutter, and environmental or safety hazards; coordinate and evaluate work to ensure cleaning specifications and client needs are met so clients can remain in the community.
• Conduct community outreach meetings with APS clients, community-based organizations, community stakeholders, and other government agencies to support HDC service implementation and educate or involve community partners as appropriate.
• Work with the primary caseworker during community-based home visits to determine the HDC service plan, establish the vendor’s work schedule, identify where valuables found during cleaning should be placed, and confirm the estimated level of need.
• Serve as liaison among community-based organizations, APS Borough Offices, the APS Contract Unit, the APS Financial Management Unit, and HDC vendor staff to facilitate the APS HDC program.
• Schedule heavy-duty cleanings and maintain current records of HDC service requests.
• Process work orders to APS Central Office.
• Maintain files of HDC vendors and referral sources to provide the public with information about APS special services.
• Respond to information requests from community-based organizations and community stakeholders.
• Respond to general inquiries and provide clients, client representatives, and HDC vendors with information about HDC policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED