Driver - Heavy Duty

FIRSTLINE ROAD SOLUTIONS, LLC•Buda, TX

About The Position

The Heavy Duty Towing Operator responds to dispatched calls and provides safe, professional emergency road service and towing for heavy-duty vehicles. The role requires strong customer service, teamwork, communication, problem-solving, and general automobile knowledge. Operators communicate with dispatch about call status and estimated arrival times, conduct daily vehicle and equipment inspections, and complete required inspection paperwork. The operator is also responsible for maintaining the truck, tools, and rigging equipment; following safe driving practices; and keeping the truck and storage yard clean, orderly, and secure. Duties may include minor roadside repairs, accident towing and scene cleanup, and towing vehicles such as 18-wheelers, garbage trucks, dump trucks, and cement trucks. Employment offers are contingent on successfully passing the specified background, motor vehicle, social security, and drug and alcohol screenings.

Requirements

Reside near the assigned area to meet customer service response-time requirements.
Successfully pass a DOT medical examination.
Hold a current, valid driver’s license and have a clean driving record.
Hold all required state-based licenses.
Hold a Class A Commercial Driver’s License (CDL); automatic-only licenses are not accepted.
Be able to bend, stoop, walk, and stand for periods of time in all types of weather.
Be willing to take a drug test and undergo a background check.
Be confident and capable of driving in inclement weather.
Be proficient with mobile and computer applications for administrative work.
Be proficient in paper-based administrative work.
Pass the required background screening, including criminal background, motor vehicle record, and social security screening, as well as drug and alcohol testing as required by law.

Nice To Haves

One year of experience operating a heavy-duty tow truck or hauling equipment via semi-trailer truck.
Heavy equipment or machine operation skills.

Responsibilities

Respond to dispatched calls safely and promptly, providing professional assistance while avoiding accidents, injuries, and damage.
Communicate professionally with dispatch about call status and provide accurate estimated arrival times when requested.
Perform damage-free towing and minor roadside repairs, excluding highways.
Tow heavy-duty vehicles, including 18-wheelers, garbage trucks, dump trucks, and cement trucks.
Perform accident towing and scene cleanup.
Inspect the truck daily for safety, organization, and the condition and inventory of equipment, tools, and rigging.
Complete and submit a pre-shift inspection before beginning duty each day.
Report damaged or missing tools and equipment immediately.
Obey traffic laws, drive defensively, wear a seat belt, follow the four-second following rule, and minimize backing and left turns.
Keep trucks clean inside and out, maintain fuel tanks at least half full, and maintain fluid levels to manufacturer standards while documenting additions on the inspection sheet.
Maintain the storage yard in a safe, clean, and orderly condition, dispose of trash properly, and secure the yard when leaving.
Perform other duties as assigned by the Supervisor.