HEAT Intake Assistant

Utah Community Action • Kearns, UT

1d • Onsite

About The Position

Utah Community Action is looking for a HEAT Intake Assistant to serve as the primary point of contact for their utility assistance programs and a vital advocate for their clients. This role is an opportunity to support individuals and families through challenging moments with compassion, professionalism, and purpose, using a trauma-informed, client-centered approach.

Requirements

• High School Diploma or GED
• Microsoft Office proficiency
• Ability to provide reliable transportation
• Requires mobility and physical dexterity
• Ability to read, focus, organize, recall, and retain information
• Must be able to sit and/or stand for extended periods
• Regular use of office equipment

Nice To Haves

• Associate's or Bachelor's Degree
• Bilingual skills
• Office assistant or administrative experience

Responsibilities

• Answering incoming calls, voicemails, and emails related to utility assistance
• Welcoming and assisting walk-in clients with care and respect
• Educating clients about Utah Community Action utility assistance programs and eligibility
• Conducting initial screenings and processing applications
• Gathering documentation and scheduling appointments
• Referring clients to additional community resources to meet their needs
• Participating in outreach efforts (occasionally outside regular business hours)

Benefits

• Medical, Dental, and Vision Insurance
• HSA with up to $2,500 match + Telehealth access
• 401(k) with 5% company match
• 11 Paid Holidays + Paid Winter Break (Christmas-New Year's)
• 192 PTO hours annually + Weekly Paid Self-Care Hour
• Life & Disability Insurance, EAP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED