HEAT Eligibility Worker

Utah Community Action•Salt Lake City, UT

2d•Onsite

About The Position

This role involves determining client eligibility for HEAT utility and water assistance in compliance with Federal, State, and UCA policies. The position requires providing trauma-informed, client-centered support, educating clients on budgeting and energy-saving strategies, and managing caseloads to ensure timely and accurate service delivery. The Eligibility Worker will also refer clients to appropriate internal and community resources, assist with other program functions, maintain accurate records, and communicate effectively with diverse clients and community partners. Proficiency in internet-based systems and standard computer applications is necessary, along with sound judgment and problem-solving skills in a fast-paced environment. The role requires working independently and collaboratively, being open to feedback, and committing to team success.

Requirements

High School Diploma or GED
MS Office Experience
Reliable transportation for travel along the Wasatch Front
Mobility and physical dexterity
Ability to read, focus, organize, recall, and retain information
Must be able to sit and/or stand for extended periods
Occasional bending and lifting of up to 25 pounds
Regular use of office equipment

Nice To Haves

Associate's or bachelor's Degree
Bilingual (Spanish or Arabic preferred)

Responsibilities

Determine client eligibility for HEAT utility and water assistance in compliance with Federal, State, and UCA policies
Provide trauma-informed, client-centered support, educating clients on budgeting and energy-saving strategies
Manage and monitor caseloads to ensure timely and accurate service delivery
Refer clients to appropriate internal and community resources
Assist with other program functions such as application editing, mentoring, or training as needed
Use strong organizational skills to maintain accurate records and ensure confidentiality and accountability
Communicate effectively with clients and community partners from diverse backgrounds, representing the agency professionally
Utilize proficiency in internet-based systems and standard computer applications to complete work efficiently
Exercise sound judgment and problem-solving skills in a fast-paced environment
Work independently and collaboratively, remaining open to feedback and committed to team success