Eligibility Worker (Public Benefits Specialist)

State of Oregon•Madras, OR

7d•Hybrid

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Imagine being a guiding light for those in need. As an Eligibility Worker (Public Benefit Specialist), you have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career.

Requirements

A valid driver’s license and acceptable driving record are required for this position.
One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An equivalent combination of education, training, and experience relative to the class concept.
Experience reviewing and processing eligibility for assistance programs, ensuring applicants met required criteria.
Experience clearly explaining program details and eligibility requirements to applicants.
Experience collaborating effectively with diverse groups of people including coworkers, clients, and community partners.
Experience resolving issues and providing respectful, person-centered support tailored to applicants’ needs.
Experience working within and building relationships in a team environment.
Experience managing a high volume of work, meeting deadlines, and delivering quality results.

Nice To Haves

Preference will be given to candidates that are bilingual in Spanish and English.

Responsibilities

Perform eligibility determinations, redeterminations, and periodic reviews.
Conduct interviews with applicants applying for benefits.
Communicate eligibility decisions to applicants.
Provide person-centered services with a trauma-informed approach to identify needs.
Be responsible for accurate and timely eligibility determinations across the state.
Create a work environment where everyone feels welcomed, appreciated and valued.
Participate in professional development opportunities and ongoing education of cultural awareness.