Hearing Officer (OAR-Bureau of Administrative Adjudication)

City of Philadelphia • Philadelphia, PA

4d • Onsite

About The Position

The Hearing Officer conducts in-person and ex parte hearings to review testimony and documentary evidence to resolve parking ticket disputes as well as disputes related to various booted and towed vehicles and their storage charges. The Bureau of Administrative Adjudication addresses in person parking ticket disputes, as well as, those submitted via web and mail.

Requirements

• A high school diploma
• Excellent customer service and communication skills.
• Ability to work and make sound decisions in a stressful and very fast paced environment.
• Ability to quickly obtain information from a relational data base
• Good personal computer and keyboard skills.
• Ability to familiarize, understand and retain knowledge of Title 12 of the Philadelphia Traffic Code.

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Administrative review and adjudication of disputed parking tickets.
• Evaluate documents and testimony to, within applicable law, render decisions and communicate the decision to the party making the appeal.
• Use the parking ticket data base for research of imaged documents, photographs, the transactional history, the citation itself and the entry of the Hearing Officer’s decision to uphold, reduce or dismiss any charges.
• Note decisions in a clear, concise language which are obtained as part of public record.

Benefits

• Unlimited FREE public transportation all year long through SEPTA’s Key Advantage program.
• 8 weeks of paid parental leave.
• Comprehensive health coverage for employees and their eligible dependents.
• Eligibility into the discounted medical plan through our wellness program.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.
• Eligibility to participate in the Public Service Loan Forgiveness program.
• Access to a wide range of tuition discounts and scholarships (10% to 40% savings) with over a dozen esteemed colleges and universities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED