Hearing Instrument Specialist with $1000 Sign on Bonus

Rochester Hearing & Speech Center•Rochester, NY

3d•Onsite

About The Position

The Hearing Aid Dispenser / Hearing Instrument Specialist provides patient-centered hearing aid selection, fitting, programming, orientation, and follow-up services within the scope authorized by New York State registration. The role supports people with hearing difficulties through appropriate hearing instrument solutions, counseling, and ongoing device care. It maintains accurate clinical and sales records, coordinates with the audiology team, and follows New York State hearing aid dispensing requirements, applicable federal requirements, payer rules, and Rochester Hearing & Speech Center compliance and privacy policies. Hearing testing performed by a dispenser is limited to hearing aid selection and fitting and is not a medical or diagnostic audiological examination. The position is clinic-based, involves direct patient contact and regular use of hearing instruments, computers, and audiometric equipment, and may require work at RHSC locations based on operational needs and applicable business registration requirements. The employee must follow current infection control, occupational safety, and communicable disease policies, including applicable masking requirements. A $1,000 sign-on bonus is paid in two installments: $500 after six months of employment and $500 after one year. Salary is $65,000–$72,000, based on experience.

Requirements

Current, valid New York State Department of State registration as a Hearing Aid Dispenser; trainee registration alone does not satisfy the independent dispensing requirement.
High school diploma or equivalent.
Strong patient communication, counseling, documentation, and customer service skills.
Ability to work collaboratively with audiologists, patient care coordinators, and other clinical personnel.
Ability to maintain registration, required continuing education, and competency with evolving hearing instrument technology.

Nice To Haves

Additional hearing instrument training or relevant education.
Experience fitting, programming, troubleshooting, and servicing hearing aids.

Responsibilities

Conduct hearing screening and testing for hearing aid selection and fitting within the scope of New York State dispenser registration.
Assess patients’ communication needs, listening environments, preferences, and hearing instrument options.
Recommend, select, fit, program, and adjust hearing aids and compatible assistive listening technology.
Take earmold impressions when appropriate and authorized, following infection control and safety procedures.
Instruct patients on device operation, cleaning, maintenance, connectivity, batteries, and troubleshooting.
Schedule and complete follow-up visits, adjustments, checks, repairs, and warranty-related services.
Recognize medical red flags and refer patients to audiologists, physicians, or other qualified professionals as appropriate.
Accurately explain device options, pricing, trial and return provisions, warranties, and financing or insurance limitations without misleading claims.
Coordinate orders, fittings, returns, repairs, and manufacturer communications with audiology and patient care staff.
Maintain accurate and timely records of patient encounters, testing, device specifications, programming, consent, and transactions.
Follow established infection prevention, equipment maintenance, and patient safety procedures.
Assist with patient education, service quality initiatives, and departmental coverage as needed.
Perform other duties as assigned within the authorized scope of practice.
Maintain current individual New York State hearing aid dispenser registration and complete applicable continuing education requirements.
Ensure dispensing activities occur only at appropriately registered RHSC business locations and comply with applicable display and employment notification requirements.
Follow required hearing aid sales documentation, disclosures, written agreements, trial and return provisions, and record retention procedures.
Promptly document and escalate patient concerns, adverse events, complaints, or potential compliance issues.
Coordinate with licensed audiologists for diagnostic audiological evaluations and services outside the dispenser’s authorized scope.
Verify required referrals, coverage, authorizations, and supporting documentation before billing services when applicable.
Protect patient information in accordance with HIPAA, organizational policies, and applicable payer requirements.
Maintain complete, organized, retrievable records to support quality assurance and audit readiness.