Healthy Planet Systems Analyst II
About The Position
The Healthy Planet Systems Analyst II supports the build, maintenance, troubleshooting, and optimization of assigned applications for Montage Health’s electronic health record. Under the leadership of the HIT Applications Manager, the analyst works with application analysts, Clinical Informatics, Instructional Designers, and users to maintain and optimize the system. The role requires mastering assigned applications and related clinical, technical, and operational workflows, and using clinical background and subject matter expertise to build and support applications. The position is remote-local: the employee must reside in California, work primarily from home, and live within commuting distance of the Monterey, California work location.
Requirements
- Excellent critical and analytical thinking.
- Excellent written and oral communication skills.
- Exceptional customer service skills.
- Business acumen in multiple functional areas.
- Project management and organizational skills.
- Experience with Microsoft Office products.
- Previous work as a systems analyst.
- Bachelor’s degree in healthcare, informatics, education, business, or information systems; equivalent experience may be substituted.
- Existing Epic certification in Epic Healthy Planet and Compass Rose Analytics/Clinical Build.
- Epic certification is required within 90 days of completion date of course and as required to support new versions.
- Must reside in California and live within commuting distance of the Monterey, California work location.
Nice To Haves
- Three years of related Healthy Planet or Ambulatory experience.
- Knowledge of Epic software.
- Experience with IT issue-tracking or ticketing systems such as ServiceNow.
- Additional Epic certifications in one or more of the following: EpicCare Ambulatory, Cogito, Caboodle Data Model, Clarity Data Model, Clinical Data Model, or Value-Based Analytics.
Responsibilities
- Master assigned applications and their clinical, technical, and operational workflows.
- Develop, test, validate, maintain, and optimize Epic applications.
- Use clinical background and subject matter expertise to build and support applications.
- Promote understanding, integration, and application of information technology in healthcare settings.
- Develop and maintain an in-depth understanding of complex clinical, technical, and operational workflows to optimize assigned applications.
- Support end users with software implementations, updates, and new version releases, and document project issues.
- Test and validate workflows for assigned applications and modifications before implementation in all environments.
- Gather end-user requirements and evaluate complicated workflows directly with end users.
- Oversee implementation of upgrades and service updates.
- Participate in on-call coverage rotation as assigned.
- Follow team standard operating procedures, policies, and organizational templates.
- Lead complex projects associated with assigned applications.
- Maintain customer service and responsiveness.
- Troubleshoot technical problems and master HIT tools, applications, and processes.
- Maintain fluency in HIT and industry best practices, tools, applications, certifications, and processes.
- Follow departmental and organizational policies and procedures.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
