Healthcare Virtual Assistant – Orthodontic Insurance Verification Specialist (Davao - Onsite)

Snapscale

19d•Onsite

About The Position

Snapscale is seeking a detail-oriented Healthcare Virtual Assistant specializing in orthodontics to provide onsite support for a high-volume, multi-location U.S. orthodontic practice. The initial phase of the role is exclusively non-patient-facing and focuses on insurance verification, benefit breakdowns, and accurate data entry. The role may expand in future phases to include block scheduling and inbound call coordination.

Requirements

Direct experience in an orthodontic practice or setting is strictly required.
Hands-on experience with Cloud 9 Ortho software is required.
Proven experience with U.S. dental or orthodontic insurance verifications, fee schedules, and benefit breakdowns.
Exceptional data-entry accuracy and attention to detail.
Strong written English communication skills.
A highly structured, methodical, and process-driven mindset.
Ability to work onsite in Davao.

Responsibilities

Perform detailed insurance benefit lookups for new patient exams across multiple clinic locations.
Extract and enter benefit data into Cloud 9, including annual maximums, percentage coverage, age limits, network status, and other relevant information.
Cross-reference insurance details using Podium call transcripts and system recordings to ensure verification accuracy.
Enter patient medical history forms from the patient portal into Cloud 9 Ortho.
Follow up on pending pre-authorizations and required pre-exam dental hygiene steps.
Potentially support block scheduling and inbound call coordination in future phases.