Healthcare Virtual Assistant - Spanish Bilingual (Onsite)

Snapscale

2d•Onsite

About The Position

Snapscale is seeking a highly organized, patient-focused Spanish Bilingual Healthcare Virtual Assistant to support a US-based medical practice. The role handles healthcare administrative tasks, patient coordination, and clinic front-office operations, communicating with English- and Spanish-speaking patients and coordinating with providers, clinic staff, and insurance companies. The position is full-time and onsite in Davao City, Philippines. The salary is ₱60,000–₱80,000 per month, aligned with experience.

Requirements

Fluent in both English and Spanish, with excellent verbal and written communication skills.
At least 6 months of BPO experience in a Spanish bilingual account.
Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, Medical Administrative Assistant, or in a similar healthcare role.
Comfortable communicating with patients, healthcare providers, clinic staff, and insurance payers.
Knowledge of HIPAA requirements and the ability to handle confidential patient information.
Ability to work independently while maintaining productivity and accuracy.
Must be willing to work onsite in Davao City.

Nice To Haves

Healthcare account experience in a BPO setting is an advantage.
Experience supporting US-based clinics or hospitals is preferred.

Responsibilities

Handle inbound and outbound calls with English- and Spanish-speaking patients.
Assist patients with appointment scheduling, confirmations, and follow-ups.
Support patient onboarding, registration, and intake processes.
Maintain and update accurate patient information in EMR/EHR and practice management systems.
Respond to patient inquiries and coordinate with providers, clinic staff, and insurance companies.
Manage patient records, documentation, and administrative requests.
Provide professional, compassionate, and patient-centered support.