Healthcare Virtual Assistant | Mexico

Snapscale

11d•Onsite

About The Position

Snapscale is looking for Healthcare Virtual Assistants (HVAs) to join our growing team in Mérida, Mexico. In this role, you'll provide essential administrative and patient support to established US medical clinics while working in a professional, collaborative, and growth-oriented environment. If you have healthcare experience, enjoy helping patients, and thrive in a fast-paced setting, we'd love to hear from you!

Requirements

Minimum of 2 years of experience in healthcare, medical administration, or a related field
Familiarity with medical terminology
Advanced English proficiency (B2 level or higher) and fluent Spanish communication skills
Strong organizational, multitasking, and problem-solving skills
Excellent communication and interpersonal skills
Ability to work effectively in a collaborative, team-oriented environment
High attention to detail and commitment to delivering exceptional patient support
Must be willing to work onsite in Mérida, Mexico

Nice To Haves

Previous experience supporting U.S.-based clinics, medical practices, or hospitals is preferred
Medical billing experience is a plus
Experience using EMR/EHR systems or healthcare management software

Responsibilities

Answer inbound calls from patients and provide exceptional customer service
Schedule, reschedule, confirm, and coordinate patient appointments
Maintain and update Electronic Medical Records (EMR/EHR)
Perform Verification of Benefits (VOB) and verify patients' insurance eligibility and coverage
Assist with prescription refill coordination while following clinic protocols
Communicate professionally with patients, healthcare providers, and clinic staff
Maintain accurate documentation while ensuring HIPAA compliance and patient confidentiality