Manager, Healthcare Treasury Implementation

Wells Fargo•Minneapolis, MN

10d•$100,000 - $179,000•Onsite

About The Position

Wells Fargo is seeking a Healthcare Treasury Implementation Manager to lead a team responsible for delivering Treasury Management implementations for clients across Healthcare, Higher Education and Not-for-Profit, and For-Profit Healthcare segments. The manager will lead Implementation Consultants who oversee client implementations from initial handoff through completion, working closely with Sales, Treasury Management, and other stakeholders. The role requires people leadership, healthcare industry knowledge, Treasury Management and/or product implementation experience, client delivery, and operational execution. The successful candidate will develop team capabilities, oversee complex implementations, address barriers to execution, and improve the overall client experience. The position is required to be performed on-site at one of the listed locations: Charlotte, North Carolina; Minneapolis, Minnesota; Irving, Texas; or Chandler, Arizona.

Requirements

5+ years of Change Implementation experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
2+ years of Leadership experience.

Nice To Haves

Healthcare industry experience, including knowledge of revenue cycle management and the receivables and payables processes that support healthcare organizations, and how these needs intersect with Treasury Management solutions.
Experience leading teams within Treasury Management, healthcare product implementation, client onboarding, or a related client delivery function.
Experience managing complex implementations, client portfolios, or project-based work across multiple priorities.
Knowledge of Treasury Management products and their application within healthcare or other complex Commercial Banking environments.
Ability to coach and develop employees with varying levels of Treasury Management and implementation expertise.
Experience partnering across Sales, Treasury Management, client coverage, Operations, Risk, and other cross-functional teams.
Strong client orientation and experience resolving issues that may affect implementation delivery or the client experience.
Experience identifying process gaps and driving improvements within complex or highly manual operating environments.
Ability to influence partners and lead teams through process, technology, or operating-model change.

Responsibilities

Lead, coach, and develop a team of Treasury Management Implementation Consultants responsible for managing client implementations.
Oversee a portfolio of implementations, balancing team capacity, client complexity, business priorities, and changing demands.
Develop team capabilities across Treasury Management products, implementation practices, project management, and client engagement.
Provide leadership and guidance on complex implementations, escalations, exceptions, and issues that could affect successful delivery or the client experience.
Partner with Commercial Banking Sales, Treasury Management, and other stakeholders to strengthen handoffs and drive effective implementation execution.
Apply knowledge of the healthcare industry and specialized client needs to help the team navigate complex implementation requirements and deliver a strong client experience.
Identify gaps in implementation submissions, processes, or partner handoffs and provide actionable feedback to improve quality and execution.
Build cross-functional partnerships to remove barriers, resolve issues, and keep implementations moving forward.
Identify and support process and operating-model improvements that create greater consistency, efficiency, and scalability.
Foster a culture of accountability, partnership, continuous improvement, and talent development.
Follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations, including escalation and remediation of issues and sound risk decisions.