Seasonal Healthcare Team Lead - Remote

TTEC • Austin, TX

26d • $19 - $23 • Remote

About The Position

TTEC is hiring a seasonal Healthcare Team Lead to lead associates and help deliver high-quality customer experiences. The role involves preparing team members for success through teaching, reinforcing knowledge, and assessing readiness, while fostering an engaging environment that supports performance and retention. The Team Lead motivates associates to meet performance goals, answers their questions and addresses issues, and handles customer escalations as the first-line manager. The position works remotely, with hybrid work as needed by the business, and reports to the Ops Manager.

Requirements

• Active Resident State Health Insurance License.
• Associate degree, technical school education, or equivalent work experience.
• Computer experience with MS Office, customer relationship management applications, and learning management systems.
• Excellent verbal and written communication skills, including the ability to clearly articulate information, deliver coaching, and engage diverse audiences.
• Customer-focused mindset.
• Flexibility and resilience, with the ability to thrive in changing environments and manage performance effectively.
• Ability to promote a performance-driven culture and motivate and mentor others.

Responsibilities

• Coach associates to help achieve company and client goals, address employee-related issues, and coordinate training on new or revised service, product, or project-process information.
• Manage multiple complex ongoing tasks, systems, and projects, and monitor team absence and attendance.
• Motivate and mentor the team, provide feedback, and acknowledge strong performance.
• Teach skills, reinforce knowledge, and assess associates’ readiness.
• Support associates with questions, issues, and customer escalations as the team’s first-line manager.
• Encourage and motivate team members to resolve issues, accomplish goals, and pursue career mobility.
• Use technology to analyze team performance metrics, identify trends, and support data-driven decisions.
• Ensure associates have the tools and systems needed for their day-to-day work.

Benefits

• Performance bonus opportunities
• Competitive compensation
• Benefits; details are available at https://www.ttecjobs.com/en/us-employee-benefits
• Career growth and learning opportunities

What This Job Offers

• Career Level: Manager
• Education Level: Associate degree