Healthcare Sales - Remote

Teleperformance • Concordia, IN

10d • $16 - $36 • Remote

About The Position

As a Healthcare Sales Specialist, you will serve as a primary point of contact for clients and manage communications with professional excellence. This is a sales/conversion role in which you make outbound calls to Medicare-eligible customers from qualified leads who are interested in plan options, then assist them in transferring to a licensed sales agent for their area. You will use web-based tools to handle calls, help ensure a positive customer experience, and meet transfer targets. Weekend work is required. The role is remote and currently restricted to residents of the states listed in the posting: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, and WY.

The home workspace must be near the router to support a hardwired Ethernet connection. Internet service must provide at least 15 Mbps download and 10 Mbps upload with ISP latency under 50 ms. Satellite, mobile-data hotspots, peer-to-peer, and VPN connections are not permitted, and proof of internet speed is required.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Strong communication, listening, analytical, organizational, problem-solving, and critical-thinking skills.
• Ability to collaborate with team members, supervisors, and support departments.
• Ability to prioritize tasks, work under pressure, remain focused, and work within a structured schedule that includes a variety of shifts.
• Commitment to following established procedures and delivering customer service.
• A proactive, solution-oriented approach and openness to feedback and evolving policies.
• A dedicated workspace near the router that supports a hardwired Ethernet connection.
• Internet connection with a minimum of 15 Mbps download, 10 Mbps upload, and ISP latency under 50 ms; satellite, mobile-data hotspots, P2P, and VPN connections are not permitted.
• Proof of internet speed is required.
• Weekend work is required.

Nice To Haves

• Customer service and/or sales experience.
• College degree.

Responsibilities

• Place outbound calls to Medicare-eligible customers from qualified leads who are interested in different plan options.
• Ask the required questions in the script; the script does not need to be read verbatim.
• Use rebuttals to address caller objections.
• Explain the benefits to customers during open enrollment.
• Assist customers in transferring to a licensed sales agent for their area.
• Meet transfer targets.
• Appropriately disposition each call.

Benefits

• Eligible team members may receive medical, vision, and dental benefits.
• Employment Assistance Program resources, health and personal time off, and eligible leave programs.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED