Healthcare Receptionist
About The Position
Cornerstone Care is seeking a Healthcare Receptionist to join their team at the Hilltop Community Health Center in Pittsburgh, PA. This full-time position is crucial in fulfilling the mission to improve the health of patients and community residents, with a special concern for the underserved. Cornerstone Care is a leading family care center in Southwestern PA and Northern WV, offering affordable healthcare and a dynamic professional environment where contributions are valued. The role involves effective communication with diverse patients and organizational members, optimizing schedules, and ensuring a positive patient experience.
Requirements
- High School education level
- Effective communication skills with a broad range of patients, community and organizational members.
Responsibilities
- Greets patients professionally and timely both in person and on the phone.
- Answers patient questions or properly refers to appropriate staff.
- Optimizes provider schedules and patient satisfaction with efficient scheduling and follows outlined scheduling protocols.
- Notifies providers and/or clinical team of patient arrivals and effectively communicates essential patient details to clinical team.
- Decreases patient anxieties by effectively explaining wait times and visit expectations.
- Maintains patient accounts by obtaining, recording, and updating personal, demographic, and financial information.
- Collects and processes patient payments for services.
- Assists patients with billing questions, registration forms, sliding fee and other service applications.
- Verifies insurance eligibility and benefits.
- Selects appropriate insurance for visit type.
- Obtains authorization for services, when appropriate.
- Enters treatment charges and encounter adjustments and schedules follow up appointments to finalize visit.
- Retrieves outside records to update patient charts for clinical teams.
- Scans and files registration forms, insurance cards, and various clinical information into patient’s electronic health record.
- Balances daily payments and prepares bank deposits.
Benefits
- Medical insurance
- Dental and vision coverage
- Life insurance
- Long-term disability insurance
- 403 B retirement
- Flexible spending accounts for medical and dependent care
- Credit union
- Variety of additional voluntary benefits
- Generous time off package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
