Healthcare Operations Manager
About The Position
As a Manager in Strategy, Growth, and Transformation on Deloitte’s Operations Transformation team, this role supports state and health system clients under the Rural Health Transformation Program. It serves as an operational backbone for engagement teams, translating complex payer, cost report, and utilization data into actionable findings and recommendations to identify viable interventions for rural hospitals. The role focuses on hospital financial performance, utilization patterns, and payer types, and includes managing operational and financial analysis workstreams and overseeing supporting analysts. Deloitte’s Strategy & Transactions team provides integrated, end-to-end support and advisory services to clients through critical moments and transformational initiatives. The Government & Public Services practice serves federal, state, and local government clients and public higher education institutions. Its Operations Transformation offering provides operational solutions and operating models, business-led technology support, and process optimization services. The role is available in Boston, Cleveland, Detroit, New York, Philadelphia, Raleigh, and Rosslyn. Travel averages 25%, based on the work and clients served. The listed compensation range for Richmond, Virginia is $128,000–$252,500, and the position may also be eligible for a discretionary annual incentive, subject to program rules and performance factors.
Requirements
- Bachelor’s degree in Health Administration, Finance, Economics, or a related field.
- At least 7 years of experience in hospital finance, healthcare operations, or a related analytical role.
- Demonstrated experience interpreting Medicare, Medicaid, and commercial payer data.
- Strong understanding of hospital cost reports and audited financial statements.
- Experience analyzing catchment area, patient migration, and utilization data.
- Advanced Excel skills and ability to manage and analyze large, complex datasets.
- Ability to travel an average of 25%, based on work and clients served.
- Must be legally authorized to work in the United States without employer sponsorship now or at any time in the future.
- Ability to work independently and collaboratively as part of a team.
- Effective written and verbal communication skills, strong interpersonal skills, and a professional demeanor.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Ability to lead projects or workstreams, manage and prioritize multiple tasks in a fast-paced, dynamic environment, meet deadlines, and provide clear guidance to others.
Nice To Haves
- Experience with rural or critical access hospital financial and operating dynamics.
- Familiarity with hospital valuation methodologies or financial distress indicators.
- Advanced degree such as an MHA, MBA, or MPH.
- Experience managing junior analysts or delivery teams.
- Exposure to data visualization or reporting tools such as Tableau or Power BI.
Responsibilities
- Analyze hospital cost reports, audited financial statements, and payer mix data to assess financial performance and viability.
- Interpret utilization, catchment, and patient migration data to identify service-line and market dynamics affecting rural hospitals.
- Identify and evaluate financial levers available to hospitals, such as service-line changes, staffing models, and payer contracting, and assess their potential impact.
- Translate complex data analysis into clear, client-ready insights and recommendations.
- Manage day-to-day delivery of operational and financial analysis workstreams and oversee supporting analysts.
- Work with project leadership to shape recommendations for client presentations and program design.
- Identify and flag data quality issues or gaps that could affect the reliability of findings.
- Lead projects or workstreams, provide clear guidance to others, and manage and prioritize multiple tasks to meet deadlines.
Benefits
- Broad range of employee benefits; details are available through Deloitte’s benefits information.
- May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
- Opportunities for professional development through on-the-job learning, formal development programs, leadership opportunities, and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
