Healthcare Navigator - Co-Op - Starts January 2027
About The Position
The Population Health Navigator (PHN) is a six-month temporary Co-Op position from January 4, 2027, through June 25, 2027. The role collaborates with primary care practice and population health team members to improve care for patients with hypertension, diabetes, or overdue cancer screenings. The position is primarily remote, with occasional opportunities for in-person work depending on program or practice needs. The PHN contacts patients by phone, patient portal, mail, and other modalities to provide education, understand barriers to care, and help schedule primary care follow-up visits, cancer screenings, and preventative tests. In partnership with practice and population health teams, the PHN supports patient registries, pre-visit planning, reminders, and follow-up testing and referrals. The role also contributes to quality improvement and communication about opportunities to improve patient care and performance. Additional duties may be assigned to support program or organizational priorities.
Requirements
- High school diploma or GED.
- Enrolled in a college-level program in a related field.
- 0–1 years of related work experience.
- Basic familiarity with computers and ability to navigate web-based applications at a basic level.
- Strong interpersonal and customer service skills for communicating with patients, family members, physicians, and other healthcare providers.
- Willingness to learn medical terminology, medical recommendations, chronic conditions including hypertension and diabetes, and cancer screening modalities.
- Ability, after training, to use applicable electronic systems, including a patient registry and electronic health record.
- Critical thinking and good judgment.
- Good organizational skills.
- Familiarity with HIPAA regulations and consistent adherence to confidentiality, privacy, and security standards for protected health information.
- Availability to work for the full position period from January 4, 2027, through June 25, 2027.
Nice To Haves
- Strong problem-solving and analytical skills to identify opportunities for improvement.
- Proficiency with Microsoft Word and Excel.
Responsibilities
- Integrate with primary care practices and the BILHPN Performance team as a member of care and quality improvement teams, engaging patients about hypertension, diabetes, and cancer screenings.
- Learn about HEDIS ambulatory quality measures and communicate relevant information to practice teams.
- Partner with the BILHPN Population Health Specialist to support practice registries for patients with hypertension, diabetes, or screenings due for breast, colon, and cervical cancer; help ensure required testing and medication management.
- Assist with pre-visit planning, reminders, day-of-visit processes, and post-visit tests and referrals to improve population health.
- Collaborate with practices and providers to contact patients by phone, mail, or electronic messaging to schedule appointments, screenings, and preventative tests.
- Serve as a communication link between patients and practice teams.
- Work with the population health team to identify and communicate best-practice opportunities to practice leaders, clinicians, and team members.
- Participate in team meetings and decisions about data requirements for proactive management of the team's patient panel.
- Perform additional duties as needed to support program or organizational priorities.
Benefits
- Influenza vaccination is required as a condition of employment.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
