Healthcare IT Specialist

CONFEDERATED TRIBES OF CLUSI•Coos Bay, OR

3d•$26 - $36•Onsite

About The Position

The Healthcare IT Specialist provides dedicated, independent technical support for Three Rivers Health Center and associated Health operations. Reporting to the IT Director and funded through the health budget, the role prioritizes Health technology needs, supports clinical and administrative systems, and maintains availability consistent with Health operating hours and holiday schedules. It troubleshoots complex technical issues, supports electronic health records and other healthcare applications, and coordinates with the IT team to maintain secure, reliable technology services. The position works independently without overseeing others and has minimal decision-making authority. Work is performed primarily on-site in clinical and administrative settings, with frequent interruptions and competing priorities. The role follows the Health Center holiday schedule and established operational hours; occasional evening or weekend support may be required. Local travel and travel within the CTCLUSI service delivery area may be needed. The employee may encounter patient care areas and must follow applicable infection prevention, privacy, and facility safety procedures.

Requirements

Must be 25 years of age or older per the vehicle use policy.
High school diploma or equivalent.
Associate degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
Minimum of three years of progressively responsible experience in technical support, systems administration, or a related IT field.
Experience supporting electronic health record systems, healthcare applications, or comparable specialized business systems.
Strong working knowledge of Windows, Microsoft 365, workstation hardware, networks, and advanced troubleshooting.
Ability to diagnose, prioritize, and resolve complex issues independently with limited on-site technical supervision.
Knowledge of healthcare information privacy, confidentiality, and information security practices.
Valid driver’s license and ability to be insured to drive Tribal Government vehicles.
Ability to communicate clearly and effectively in English, verbally, in writing, or by other acceptable means.
A state criminal background check and fingerprint-based background check are required as a condition of employment.
Subject to pre-employment and other authorized drug and alcohol testing in accordance with company policy.
Must have employment eligibility in the U.S.

Nice To Haves

Indian preference will be observed in the hiring process.

Responsibilities

Serve as the primary on-site IT support resource for Health operations, prioritizing clinical and administrative requests and communicating service status to Health leadership.
Independently diagnose and resolve advanced hardware, software, peripheral, connectivity, and user access issues; escalate matters requiring broader infrastructure or security authority.
Support electronic health record (EHR), practice management, and other healthcare-specific applications, including user troubleshooting, workflow support, and vendor coordination.
Provide technical support for medical, dental, pharmacy, and related clinical technology, including device connectivity and coordination with equipment vendors.
Coordinate system installations, upgrades, testing, maintenance, and technology projects to minimize disruptions to patient care.
Administer routine user accounts, permissions, workstation setup, and technical onboarding and offboarding within approved IT security procedures.
Maintain service tickets, system documentation, asset records, and clear records of troubleshooting and resolution activities.
Protect patient and organizational information by following HIPAA-related safeguards, confidentiality requirements, and CTCLUSI cybersecurity policies.
Identify recurring problems and recommend improvements to Health technology reliability, workflows, and end-user training.
Collaborate effectively and professionally, maintaining positive, respectful relationships with internal teams, external partners, and Tribal members.
Perform other duties as directed by management.