Healthcare IT Applications Specialist
About The Position
The HCIT Applications Specialist supports implementation and adoption of Konica Minolta Healthcare IT solutions, including the Exa platform. The position delivers onsite and remote application training, evaluates customer workflows, validates readiness for training and go-live, assists with application configuration, troubleshoots and documents software issues, and supports sales demonstrations. After appropriate onboarding, the specialist is expected to develop the knowledge and confidence to independently lead assigned customer-facing activities while coordinating with internal teams and escalating when necessary. This role requires travel to customer locations, up to a maximum of 75%. Typical assignments involve departing Monday morning and returning Friday afternoon; schedules may vary based on customer needs, implementation timelines, and training requirements.
Requirements
- College degree and/or five years of relevant professional experience.
- Strong verbal and written communication, presentation, and customer training abilities.
- Ability to understand and explain complex software workflows to audiences with different technical backgrounds.
- Sound judgment, analytical thinking, problem-solving ability, and willingness to investigate issues before escalating.
- Organization, attention to detail, reliable documentation, time management, accountability, and ability to work independently after training.
- Comfort with travel, customer-facing work, changing schedules, and collaborative cross-functional work.
- Valid driver’s license and reliable transportation where required for assigned travel.
Nice To Haves
- Relevant medical imaging, radiology, clinical applications, healthcare IT, or customer-facing software implementation experience.
- PACS and/or RIS application experience.
- Radiologic technologist or medical imaging background.
- Experience with customer training, application implementations, go-lives, demonstrations, or workflow optimization.
- Familiarity with imaging workflow from order and scheduling through acquisition, interpretation, reporting, and result distribution.
- Familiarity with DICOM, HL7, voice recognition, clinical interfaces, post-processing tools, or healthcare IT networking concepts.
Responsibilities
- Deliver clear, effective onsite and virtual application training to radiologists, technologists, PACS administrators, physicians, clinical staff, and other end users, adapting instruction to the audience and workflow.
- Prepare for and independently conduct assigned training sessions after appropriate onboarding, including preparing agendas and materials, reviewing systems, addressing customer questions, and following up.
- Analyze current imaging and clinical workflows and work with customers and internal teams to configure, validate, and improve supported workflows within product capabilities.
- Support PACS/RIS implementations and go-live activities, complete assigned pre-implementation tasks, verify application readiness, and communicate risks or outstanding items.
- Investigate, reproduce, document, and troubleshoot application issues; distinguish training or configuration needs from suspected defects and escalate with actionable detail.
- Prepare for and support sales demonstrations, explaining product functionality and relevant workflow benefits accurately and professionally.
- Maintain accurate and timely project documentation, training reports, activity tracking, issue trackers, configuration and workflow documentation, and travel and expense reports.
- Manage assigned tasks, schedules, travel, customer commitments, and deadlines with proactive communication and consistent follow-through.
- Collaborate with Sales, Implementation, Support, Product, Engineering, and other teams to resolve customer needs and support successful project outcomes.
- Communicate customer expectations, project status, risks, limitations, and next steps professionally; seek assistance when appropriate and avoid unsupported commitments.
- Continuously build product and industry knowledge, incorporate feedback, assist with internal materials and process improvements, and attend required training or industry events.
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What This Job Offers
Job Type
Full-time
