Healthcare Customer Service Representative
About The Position
A Special‑Project Team Of 10 Consultants Will Support An Over‑Capacity Campus Support Center. If You Thrive In Fast‑Paced Environments And Enjoy Helping Patients Navigate Their Care, This Role Is A Great Fit. You’ll support a high-volume care coordination team by making outbound calls to patients regarding pharmacy refills, annual wellness visits, ER outreach, and new authorization needs. Additional project work will be assigned by leadership as priorities shift. This project team will support overwhelmed staff managing both inbound calls and special projects. Your work directly impacts patient access, care coordination, and operational efficiency.
Requirements
- Customer service experience
- Care coordination or call center support
- Prior authorization
- Insurance verification / benefits verification
- Data entry (high accuracy)
- Excel skills: hide rows/columns, copy, paste, filter
- Medical terminology
- Outbound calling experience
Nice To Haves
- Project coordination
- Project management
- Healthcare or medical office experience
Responsibilities
- Make outbound calls to patients regarding pharmacy refills, wellness visits, and ER follow‑up
- Support new authorizations and insurance/benefit verifications
- Perform accurate data entry and documentation
- Complete Excel-based tasks (hide, filter, copy, paste data)
- Assist with special projects delegated by leadership
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
