Healthcare Customer Service Representative

Conduent•Chesapeake, VA

2d•Onsite

About The Position

We are seeking dependable and customer-focused individuals to join our team as a Healthcare Call Center Representative. In this role, you will handle inbound calls from new and existing employee members regarding their benefits and plans. This is a fast-paced call center environment where strong communication skills and attention to detail are essential.

Requirements

Must have a high school diploma/GED
Must be 18 years of age
Must be able to work on an Onsite in office position as is required for this role
Basic computer proficiency and ability to navigate multiple systems and dual screens
Ability to work in a fast-paced, inbound call center environment
Ability to work with people of diverse backgrounds
Ability to solve problems through analysis and provided feedback
Must be able to work an 8-hour shift between 9am-530pm EST, Monday- Friday
Ability to establish and maintain effective working relationships with applicants, beneficiaries and co-workers.

Nice To Haves

Customer service and/or call center experience in healthcare is a PLUS but not required.

Responsibilities

Answer inbound calls in a professional and timely manner
Assist members with questions related to their benefits and plans
Update account information as needed
Assist with changes to health plans, FSA or HSA plans for new and existing employees
Navigate multiple systems while accurately documenting interactions
Provide excellent customer service and resolve issues efficiently
Follow company policies and procedures to ensure compliance