Customer Service Representative (Healthcare related)
About The Position
This role is for Phoenix and Scottsdale residents within driving distance to the office. At Valor Global, we support a leading national provider in the orthotic and prosthetic healthcare space whose mission is centered on empowering human potential. In this role, you will play a meaningful part in improving lives by helping patients receive life-changing mobility solutions such as prosthetics, braces, cranial helmets, and related medical devices. Every interaction you have - whether answering a call, processing an order, or resolving an issue - contributes to helping individuals walk, run, work, and live more independently and confidently.
Requirements
- Minimum internet speed: 50 Mbps download / 10 Mbps upload
- Preferred internet speed: 100 Mbps download / 10 Mbps upload
- Internet cannot be from a mobile provider or 5G
- Must have internet from a major service provider and pass a speed test
- Jitter should be 15ms or lower to ensure call quality
- Candidates may be asked to complete a speed test using a provided link
- You will also need a private & secure area in your residence where you will work your shifts - that is completely free of all distractions.
- This is a healthcare role and all employees need to adhere to all HIPPA regulations. This will be reviewed in training.
- Basic computer literacy, including experience with Windows operating systems
- Ability to troubleshoot and resolve basic technical issues independently
- Confidence using web browsers, search engines, and understanding online safety
- Strong communication skills and a compassionate, patient-focused approach
- Attention to detail and ability to manage multiple systems efficiently
- Strong problem-solving abilities and comfort handling sensitive situations
- Ability to work in a fast-paced, team-oriented environment
- Commitment to accuracy, compliance, and delivering high-quality service
Nice To Haves
- Medical/Dental patient scheduling / Medical Assistant
- Front Desk / Call Center experience
- EMR (Electronic Medical Records) software experience and knowledge of Microsoft Excel with ability to navigate through multiple systems simultaneously
- Spanish bilingual a plus
Responsibilities
- Provide compassionate, patient-centered support to individuals receiving orthotic and prosthetic devices, including parents of children receiving cranial helmets
- Communicate with clinics, providers, and internal healthcare teams across a large national network
- Deliver empathetic, professional service on every interaction
- Enter and manage supply orders accurately
- Process replacement requests and device adjustments
- Update patient and clinic information across multiple systems
- Navigate order management platforms, email systems, and shared drives
- Log complaints, concerns, or incidents in accordance with established processes
- Gather detailed information and troubleshoot issues effectively
- Support medical device reporting workflows when needed
- Ensure timely and accurate issue resolution
- Maintain HIPAA, SOX, and internal compliance standards
- Follow documentation protocols and safeguard sensitive information
- Conduct follow-up calls on orders and services
- Provide product and service information to patients and clinics
- Support clinic partners and strengthen relationships through proactive outreach
Benefits
- Valor Global will provide equipment on a loan basis
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
