Healthcare Customer Service Representative - Onsite

Teleperformance•McAllen, TX

3d•Onsite

About The Position

TP is a global, digital business services company that delivers advanced, digitally powered business services to help brands streamline their business in meaningful and sustainable ways. With over 500,000 employees globally, TP leverages its scale and local presence to be a force for good in supporting communities, clients, and the environment. The company emphasizes a balanced high-tech and high-touch approach, blending industry and geographic expertise to simplify, speed up, and secure people's lives. This role is based on-site at the McAllen, Texas location. The Customer Service Representative will be a key contributor, acting as the eyes and ears for the team by fielding customer inquiries and finding innovative ways to respond in a collaborative and engaging environment. The position offers opportunities for growth and advancement, with examples of internal career progression highlighted.

Requirements

Possess home state Life & Health Insurance License.
High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Demonstrate commitment to following established procedures and be customer service driven.
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Proactive approach to problem-solving with a focus on creating a positive customer experience.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Find innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible processing payments.
Track all call related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell if required.